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Search in title
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Filter by orientation
landscape
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Filter by medium-op
ORIGINALS
PRINTS
Filter by heights
120
40
Filter by Product shipping classes
Medium Size
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Filter by widths
50
90
Filter by Product tags
City
Abstract
birds
Filter by content type
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General Return Policy

At Oilpanther, we want you to be completely satisfied with your purchase of our original oil paintings and prints. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.
You can return most new, unopened items within 14 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Items must be returned in their original packaging and in the same condition as when you received them.

How to Return an Item

To initiate a return, please fill out our withdrawal request form below. You will need to provide your order number and the reason for the return. Thank you.
Pack the item securely in the original packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
Ship the package back to us using a trackable, insured shipping method. We cannot accept COD or freight-collect shipments.
Once we receive your return, we will process your refund within 5 business days.
Please note that we reserve the right to refuse any returns that do not meet these requirements.
withdrawal request

Customer Information


Contact Information

If you have any questions about our return policy or need help with a return, please contact me.
Oilpanther, Hauptstraße 93, 74206 Bad Wimpfen, Germany, Email: info@oilpanther.com
Thank you for choosing Oilpanther. We appreciate your business and hope that you will be completely satisfied with your purchase.

Legal Notes for Returns

Consumer rights

Our return policy complies with the consumer rights outlined in the German Civil Code (Bürgerliches Gesetzbuch), which includes a consumer's right to withdraw from a purchase within 14 days of receiving the item.

Implied warranties:

We disclaim any warranties that may be implied by law, such as the warranty of merchantability and the warranty of fitness for a particular purpose, to the extent permitted by law.

Jurisdiction and governing law

Any disputes arising from our return policy will be resolved in Germany, and German law applies to our policy.

Data protection

We handle any personal data collected during the return process in accordance with the European Union's General Data Protection Regulation (GDPR).

Refund method:

We will issue refunds using the same payment method that was used for the original purchase unless agreed otherwise with the customer.

Return shipping

If the customer exercises their right to withdraw from the purchase, they are responsible for the cost of returning the item, unless we explicitly agree to cover this cost.

Restocking fee

We reserve the right to charge a restocking fee for returned items, up to a maximum of 15% of the original purchase price, if the item has been used or damaged beyond what is necessary to determine its nature, characteristics, and functioning.

Exclusions

Our return policy does not apply to personalized or custom-made items, as well as items that are perishable, have expired, or cannot be returned due to health or hygiene reasons.

Limitation of liability

Our liability for any damages resulting from the return process is limited to the purchase price of the item, unless we acted with intent or gross negligence.

"Consumer" in the sense of this cancellation policy is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

 

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (oilpanther, Hauptstraße 93, 74206 Bad Wimpfen, email address: info@oilpanther.com, telephone number:004916090509015) by means of a clear declaration (e.g. a letter sent by post or email ) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also electronically fill in and submit the sample cancellation form or another clear declaration on our website or here https://www.wonder.legal/de/creation-modele/widerrufsformular-7. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

 

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties, and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal


The right of withdrawal does not apply to consumers who have their place of residence, habitual residence, or delivery address outside of a member state of the European Union (EU) or the European Economic Area (EEA) at the time of the conclusion of the contract and the delivery and do not belong to any of these member states.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

At

oilpanther, Hauptstraße 93, 74206 Bad Wimpfen, email address: info@oilpanther.com

I/we (*) hereby revoke the contract concluded by me/us (*) on the

Purchase of the following goods (*) / provision of the following service (*)

______________________________________________________

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of the consumer (s)

_______________________________________________________

Address of the consumer (s)

_______________________________________________________

Signature of the consumer (s) (only when notified on paper)

_________________________

date

(*) Delete where inapplicable

 

Financed Contracts

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal.

 

Notes on returning goods

The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.
Please do not send the goods to us freight collect
Please send the goods back as a prepaid package to the return address provided and please keep the delivery receipt.
Please avoid damaging or contaminating the goods.
If possible, please send the goods back to us in their original packaging and outer packaging with all accessories and all packaging components. If you no longer have the original packaging or the outer packaging, you should use another suitable packaging in order to ensure adequate protection against damage in transit and to avoid any claims for damages due to damage caused by inadequate packaging.

Professional Care

14-Day Policy

Multiple Options

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